Ordering Information
How To Order
It’s easy to place your order online. Once you've added items to your Shopping Bag, you'll follow these few simple steps to complete your order:
- Review the items in your Shopping Bag
- Fill out your shipping and billing information
- Confirm and place your order using your payment method of choice
- You will receive an order confirmation email or text message to the email or number you provided
Missing Item(s)
If you received a web order but something appears to be missing, please first check your order history and see if additional packages are in route. Packing slips may not be included in all shipments, but each individual shipment is listed on your order history. Also, please ensure the tracking information confirms the package has been delivered. If you feel an item is still missing in error or package was not delivered when the tracking shows it was, please visit our contact us form and include your order number and be clear of what is missing. A customer service agent will reply with the next steps.
Damaged Item
If you receive an order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at info@cheluxboutique.com before returning order.
Flexible Payment Options
We accept the following payment methods:
- Visa, Mastercard®, American Express, and Discover
- PayPal®
- Apple Pay
- Afterpay
- Chè Lux Boutique Gift Cards and eGift Cards
To use an online payment system, select the online payment system of your choice listed directly under the "Continue to Checkout" button.
To pay for your order with a Chè Lux Boutique Gift Card, enter the gift card code in the "Discount Code" section of checkout.
Not sure how much is on your gift card? Don't worry, you can call or text us at 213-293-8863 or email us at info@cheluxboutique.com and we will give you your available balance.
Note: With the exception of Chè Lux Boutique Gift Cards, only one payment method can be used per order.
PayPal® Returns: PayPal® is an online service that allows you to pay, transfer money, or accept payments without revealing your financial details. If your purchase was made using PayPal®, your refund will be issued back to the original PayPal account.
Apple Pay: When you are making purchases on the web in Safari browser on your iPhone, iPad or Mac, you can use Apple Pay without having to create an account or fill out lengthy forms.
ShopPay: ShopPay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest when you meet a minimum order amount.
Redeeming a Discount Code
Chè Lux periodically runs promotions and special offers. These offers enable you to purchase exceptional Chè Lux Boutique products at a great value. Occasionally a "Discount Code" may be needed to take advantage of the offer. The "Discount Code" is entered at checkout, and if all requirements of the offer are met, you'll receive the discount associated with the promotion.
Placing an Order with Multiple Shipping Addresses
Shipping to multiple addresses is not available at this time. If you’d like to send an order or a gift to a different address, we recommend placing a separate order.